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Policies/ FAQ

What forms of payment do you accept?

I gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal. You are also welcome to do an ordinary transaction from bank to bank. In that case, please let me know and I will provide you with all information needed

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store, you can use your credit card or Visa. If you would like to pay via a normal transaction from bank to bank within Germany or would like to use IBAN and swift code, please send me a note.

Do you ship worldwide?

I ship by Priority Maily to the countries listed.

Country Listings

Please be sure before adding an item to your cart, that I will ship to your country. A complete list may be found with any product. If you purchase an item to be delivered to a country that I will not ship to, I reserve the right to charge a 5€ fee to cover extra work time as I will need to refund your money, and relist the item in my shop.

Do you ship to another address than the one stated in my Paypal payment details?

As a seller I am committed to ship the item to you as the contracting party of this purchasing contract only, not to someone else as the third party. Thank you for your understanding

Refunds and Exchanges

Please let me know if your package gets lost in the mail or if the item arrived damaged. In such a case please email me at frokenskicklig (at) gmail (dot) com, I am sure we can solve that problem. I will not sell my items to individuals who intend to resell them or act as angel buyers. If I become aware that this might be your intent, I reserve the right to cancel the sale and issue an immediate refund without prior notice.

Additional Policies

Please contact me for custom orders or wholesale inquiries